Política de envío

Shipping Policy Last Updated: April 28, 2026

We work hard to get your order out fast. All Get Jacked Co. orders ship with tracking and full insurance coverage.

Quick Reference

  • Order cut-off time: 9:00 PM Pacific Time
  • Processing time: 1-3 business days (Monday to Friday)
  • Domestic delivery: 5-7 business days
  • International delivery: 7-21 business days
  • Free shipping on all orders to United States, Australia, New Zealand, Canada, Ireland and the United Kingdom

Processing & Handling

Most orders are processed and shipped within 1-2 business days of placement. During high-volume periods or holiday seasons, processing may take up to 3 business days. Orders placed after 9:00 PM Pacific Time will begin processing the next business day.

Shipping Methods & Costs

  • Domestic (USPS or UPS Ground, carrier selected by us): 5-7 business days. Free shipping on all orders to United States, Australia, New Zealand, Canada, Ireland and the United Kingdom.
  • International: 7-21 business days, depending on destination and customs clearance. Free shipping on all orders to United States, Australia, New Zealand, Canada, Ireland and the United Kingdom. International customers are responsible for any customs duties, import taxes, or VAT charged by their country.

Delivery Estimates

Estimated delivery times are not guarantees. Delays can happen due to carrier issues, weather, customs (international), or other factors outside our control. If your order is more than 3 business days late, check your tracking number and wait 2 additional business days before contacting us.

Tracking & Updates

Once your order ships, we'll send you tracking details via email. You can track your package in real-time using the tracking number provided. All orders ship with tracking and full insurance coverage.

Delivery Issues

Lost Packages

A package is considered lost if tracking shows "delivered" but you haven't received it, or if tracking hasn't updated for 15 or more business days. Contact us with your order number and tracking number, and we'll file a carrier claim. Once confirmed lost, we'll send a replacement or issue a full refund.

Damaged Packages

If your package arrives damaged, take photos immediately and email us at support@get-jacked.co with the photos and your order number. We'll file a damage claim with the carrier at no cost to you and ship a replacement.

International Shipping

Customs & Import Duties

You are responsible for any customs duties, import taxes, or VAT charged by your country. These fees are not included in our quoted shipping cost and are collected by customs when the package arrives. We have no way to estimate or pay these fees on your behalf.

Restricted Products

Dietary supplements are subject to import restrictions in some countries. We do not guarantee clearance through customs for all destinations. If customs in your country seizes a package, we are not responsible for replacement or refund. Please check your country's import regulations before ordering.

Questions About Shipping?

Email us at support@get-jacked.co with your order number and tracking information. We respond within 24 hours on business days.

Get Jacked Co. — support@get-jacked.co