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Last updated: October 6, 2026
If something went wrong with your order, we want to fix it. Most issues are resolved within a few business days when you contact us directly.
Email support@get-jacked.coEmail support@get-jacked.co and include:
We respond within 24 hours on business days.
We confirm we received your request within 24 business hours.
We review your order, tracking, and details within 3 business days. If we need more information, we'll ask.
We offer a refund, replacement, reshipment, or other fair solution, in line with our Refund Policy and 120-Day Money-Back Guarantee.
Approved refunds go to the original payment method within 5 business days after the returned item is received and inspected. Your bank may take an extra 5 to 10 business days.
Check your status on our Track Your Order page. If tracking hasn't updated in 10 business days, or shows delivered but you don't have it, contact us and we'll open an investigation with the carrier.
Contact us within 14 days of delivery with photos. We'll send a replacement or issue a refund. You won't need to return a damaged item unless we ask.
Our charges appear on your statement as [BILLING DESCRIPTOR]. Before contacting your bank, check whether someone in your household placed the order or whether it's a subscription renewal. If you still don't recognize it, email us and we'll look it up right away.
You can cancel anytime. See our Subscription Policy and Members Cancellation page, or email us and we'll cancel it for you.
Refunds are handled under our 120-Day Money-Back Guarantee and Refund Policy, including their eligibility requirements.
If you're not satisfied with our first response, reply to the same email thread with "ESCALATE" in the subject line. A senior team member will review your case and send a final written decision within 5 business days.
Please contact us before disputing a charge with your bank or card issuer. We can usually resolve the issue much faster than a bank dispute, which can take 60 to 90 days.
If a chargeback is filed, we will respond to the card issuer with the relevant order, delivery, and communication records.
Nothing in this policy limits your legal rights under applicable consumer law in your country, including rights regarding faulty, defective, or misdescribed products.
